If your contacts or emails are not loading in CleanX, check the required permissions, account connection, and internet connection before trying again. Contacts Cleaner needs access to your contacts, while Email Cleaning may require a Google or Gmail connection where supported.
What should I check?
Check that CleanX has the required Contacts permission or that your Google/Gmail account is connected.
Make sure your device has an active internet connection.
Reopen CleanX.
Open the feature and start the scan again.
If you use Email Cleaning, make sure Google or Gmail access has not been revoked.
If the feature is still empty or does not load, take a screenshot of the visible error and contact CleanX Support.
Why are my contacts not loading?
Contacts Cleaner may not load your contacts if:
CleanX does not have Contacts permission.
The contacts scan has not finished.
Access to your contacts was changed or removed.
Check your device settings and make sure CleanX has the required permission before retrying.
Why are my emails not loading?
Email Cleaning may not load emails if:
Your Google or Gmail account is no longer connected.
Required access was revoked.
Your device is offline.
The email feature is not currently available for your platform or account.
The scan is still in progress.
Reconnect your Google or Gmail account where necessary, then reopen Email Cleaning and try again.
Is the feature available on my device?
CleanX is available on iOS and Android, but some features may not be available on every platform or app version.
If a feature is missing completely, it may be a platform or current rollout difference rather than a loading issue.
Important
Never share your password, access token, verification code, or full private email content with CleanX Support.