CleanX needs permission to access certain content on your device before it can scan or manage it.
You can change these permissions from your device settings.
On iPhone or iPad
Open Settings.
Scroll down and select CleanX.
Review the available permissions, such as Photos, Contacts, or Calendar.
Enable the permission required by the feature you want to use.
Return to CleanX.
Open the feature again and start the scan.
On Android
Open Settings.
Go to Apps and select CleanX.
Open Permissions.
Enable the permission required by the feature you want to use.
Return to CleanX.
Open the feature again and start the scan.
The exact settings and permission names may vary depending on your Android version and device manufacturer.
What happens if I previously denied access?
If you previously denied a permission, CleanX may not show the permission prompt again.
In this case, open your device settings and enable the required permission manually. Then return to CleanX and try the feature again.
Why are my scan results incomplete?
If you have granted CleanX only limited access to your photos, the app may not be able to scan your entire photo or video library.
Make sure CleanX has access to the content you want to scan.
If CleanX still shows that access is unavailable after you update the permissions, force-close and reopen the app. Restarting your device may also help.
Important
Some devices may have restrictions that prevent apps from accessing certain content. Managed or restricted devices may also limit which permissions you can change.