CleanX needs permission to access your photos and videos before it can scan or manage them.
If CleanX cannot find your media, check the Photos, storage, or media permission in your device settings.
How to check your permissions
Open your device Settings.
Select CleanX.
Review the available Photos, storage, or media permissions.
Enable the access required by the feature you want to use.
Return to CleanX and try the scan again.
If the media still does not appear, force-close and reopen CleanX.
Restart your device if the permission status does not update correctly.
The exact permission names and settings may vary depending on your device and operating system version.
Why are some photos or videos missing?
Your device may provide CleanX with limited access to your media instead of full access.
In this case, CleanX may show partial scan results rather than an error.
Make sure CleanX has access to the specific media required by the feature you are using.
Important
CleanX can only scan or manage media that the operating system has made available to the app.
You do not need to grant broader access than the feature requires. Permissions can also change after an operating system update, so check them again if CleanX suddenly stops showing your media.