If you compressed a video with CleanX but cannot find the new file, first check that the compression was completed successfully and look in your device's media library.
A successful compression should save the compressed video to the location shown in the app or to your device's Photos, Gallery, or Media library.
What should I check?
Confirm that CleanX showed a success message after compression.
Open your device's Photos, Gallery, or Media app.
Check your recent items and the relevant album.
Make sure CleanX has permission to add or save media.
Check that your device has enough available storage.
Keep CleanX open and try the compression again if needed.
Contact CleanX Support if the compressed video is still missing.
Large video files may take some time to appear in your media library.
Why wasn't the compressed video created?
The output may not be created if:
The compression process reported an error.
Your device did not have enough temporary storage.
The video format is not supported.
CleanX does not have the required permission to save media.
Important
Do not delete the original video until you have found and checked the compressed version.
Make sure the new video opens correctly and has the quality you expect before removing the original.
What information should I provide to support?
If the compressed video is still missing, include:
Device model
CleanX app version
Original video format
Any error message or status shown by the app
Availability
Video Compression is available on iOS and Android where the feature is supported.
You need sufficient temporary storage, a supported video format, and the required media permission.