Providing clear and complete information helps the CleanX Support team understand your issue and investigate it more quickly.
A useful support request should explain what you expected to happen, what happened instead, and how the issue can be reproduced.
What should I include?
Please provide:
Device model
Operating system and version
CleanX app version
The affected cleanup category or connected feature
The exact steps you took before the issue appeared
The approximate date and time when it happened
Any visible error message
A redacted screenshot or screen recording, when helpful
What should I not send?
For your security and privacy, never include:
Passwords
Verification codes
Payment card details
Access tokens
Private photos or videos
Full contact lists
Unredacted email content
Before attaching a screenshot or recording, check that it does not expose sensitive information.
Example
A clear request could look like this:
I was using Video Compression on an iPhone 15 running iOS 18. I selected a 2 GB video and started compression, but the process stopped at around 70%. CleanX version 3.2.1 showed “Compression failed.” This happened on September 30 at around 2:00 PM. I have attached a screenshot of the error.