When reporting an issue, provide a clear description of what happened and enough details for the support team to investigate.
A useful bug report should explain:
What you expected to happen
What actually happened
The steps that reproduce the issue
The CleanX feature you were using
Your device model
Your operating system version
Your CleanX app version
Any error message shown
How to report a bug
Describe the expected and actual behavior.
List the steps that reproduce the issue.
Add your device model and operating system version.
Add your CleanX app version.
Include the exact error message, if available.
Attach a privacy-safe screenshot or screen recording when helpful.
Send the request through the available CleanX support channel or in-app contact flow.
The exact support contact method or email address may vary depending on the current CleanX version and product configuration.
What should I include in a screenshot or recording?
Screenshots and screen recordings can help the support team understand the issue, especially for problems that are difficult to describe.
Before attaching anything, make sure it does not contain:
Private photos or videos
Contact information
Private email content
Payment or card details
Passwords
Verification codes
Access tokens
If the issue stopped happening before you contacted support, mention that in your request as well.
I haven't received a response. What should I do?
If you need to provide additional information, reply to the same support ticket or conversation instead of opening multiple duplicate requests. This helps keep all the information about the issue in one place.