If you purchased CleanX Premium but your access is not showing, you can use Restore Purchases to restore your subscription.
For purchases made through the App Store or Google Play, make sure your device is using the same Apple Account or Google account that was used to make the purchase.
How to restore your purchase
Confirm which App Store or Google Play account was used for the purchase.
Open CleanX.
Open Profile or Settings.
Tap Restore Purchases.
Wait for the verification to complete.
Reopen the Premium feature and check your access.
The exact location of Restore Purchases may vary depending on your CleanX version.
I made my purchase through another method
If your purchase was made through a web checkout or connected account instead of the App Store or Google Play, you may need to sign in to CleanX using the email address associated with that purchase.
My purchase is still not recognized
Make sure:
You are using the same store account that made the purchase.
Your internet connection is working.
The original purchase is active or otherwise eligible for restoration.
The current CleanX version supports the restore option.
If Premium access is still missing, contact CleanX support and provide your store receipt or transaction ID so the purchase can be checked.
Do not purchase the subscription again until the original transaction has been checked.
Important
Never share your password, verification code, full payment card number, or access token with support.