If you purchased CleanX Premium but your access is not showing, first check the account used for the purchase and try Restore Purchases.
What should I check?
Confirm the Apple Account or Google account used to make the purchase.
Check that the subscription is still active.
Open CleanX.
Go to Settings or Profile.
Tap Restore Purchases, if available.
Wait for CleanX to refresh your subscription status.
Close and reopen CleanX.
Check your Premium access again.
Why isn't my purchase recognized?
Your purchase may not be recognized if:
You are signed in with a different Apple Account or Google account.
The purchase was made through a different payment channel.
Your Premium entitlement has not refreshed yet.
Your subscription has expired.
Make sure you are using the same store account that was used at checkout.
My purchase is still not recognized
If your Premium access is still missing after restoring the purchase, contact CleanX Support.
Include:
Transaction ID
Purchase receipt
Platform (iOS or Android)
CleanX app version
CleanX User ID
Do not purchase the subscription again until the original transaction has been checked.
Important
You do not need to share your password, verification code, full payment card number, or private account tokens with support. A refund or Premium access restoration cannot be guaranteed until the original transaction has been verified.