The refund process depends on where you made your CleanX purchase.
App Store and Google Play purchases must generally be handled through the store that processed the payment. Purchases made through a CleanX website checkout follow the applicable CleanX refund policy and support process.
If you purchased through the App Store
Submit your refund request through Apple, as Apple processes the payment and manages the refund request.
If you purchased through Google Play
Submit your refund request through Google Play, as Google processes the payment and manages the refund request.
If you purchased through the CleanX website
Contact CleanX Support and provide the transaction details needed to locate your purchase.
When contacting support, include:
Transaction ID
Purchase date
Account email or other account identifier
Never send your password or full payment card number.
Will my refund request be approved?
Submitting a refund request does not guarantee approval.
The decision depends on the payment provider, applicable refund policy, and applicable law.
Does canceling my subscription automatically issue a refund?
No. Cancellation and refund are separate actions.
Canceling your subscription normally prevents future renewal, but it does not automatically refund a previous charge.