After you contact CleanX Support, the support team may ask for additional information to better understand and investigate the issue.
They may ask you to confirm:
CleanX app version
Device model
Operating system and version
Affected feature
Relevant permissions
Steps to reproduce the issue
Depending on the issue, the support team may also suggest a known workaround or ask you to provide a safe diagnostic example.
How should I follow up?
Reply in the same support request or conversation whenever possible. This keeps the investigation history and previous information together.
Avoid opening multiple requests for the same issue unless support asks you to do so.
What information should I never share?
For your security and privacy, never send:
Passwords
Verification codes
Payment card details
Access tokens
Private photos or videos
This applies even when troubleshooting a connected service such as Gmail or another account-based feature.