A screen recording can help CleanX Support understand an issue that is difficult to describe with text. Before recording, make sure no sensitive or unrelated information is visible.
Before you start recording
Hide or close anything that may contain:
Private photos or videos
Contacts
Email content
Payment information
Account identifiers
Unrelated notifications
How to record the issue
Start the screen recording before taking the first step that leads to the issue.
Follow the steps you normally take.
Continue recording until the error or unexpected result appears.
Stop the recording and review it before sending it to support.
Remove or re-record it if any sensitive information is visible.
Try to keep the recording focused on the issue and avoid unrelated screens.
What information should I include?
Add a short description explaining what happened and include:
Device model
Operating system and version
CleanX app version
A brief description of the issue
A recording is most useful when it clearly shows the steps that lead to the problem without exposing sensitive information.